Product Support Specialist
Secfix·Remote
This is a remote Product Support Specialist role at Secfix. The posting names Zendesk, Intercom, SQL and AWS.
Fully Remote
Remote customer support, help desk and client service roles, from entry-level chat support to senior success management. Every listing is re-checked daily and enriched with the salary, experience level, skills and remote eligibility we could establish from the posting itself.
22 jobs found
Secfix·Remote
This is a remote Product Support Specialist role at Secfix. The posting names Zendesk, Intercom, SQL and AWS.
Vantage·United States
This is a remote Senior Customer Success Manager role at Vantage. The posting names AWS, Git, Onboarding and Stakeholder Management. The listing is aimed at experienced candidates taking a senior remit. The advertised pay is $140K–$160K per year.
Remote customer service covers email, live chat, phone and ticket queues. Employers are usually looking for people who can hold several conversations at once without losing accuracy, and who can follow an escalation path rather than improvising. Shift patterns matter more here than in most remote work, since queues have to be covered.
The listings on this page cluster around Community Manager. Titles describe scope more than seniority, so it is worth reading the responsibilities rather than filtering on the title alone.
Across the jobs currently listed here, the tools and skills named most often are Analytics, Technical Writing, Phone Support, CRM, Ticketing, Onboarding. These are drawn from the postings themselves rather than from a generic list, so they shift as the market does.
Of the 2,133 jobs currently listed here, 570 state a salary, and those average roughly $70K a year, spanning $1K to $800K. That average reflects only postings that published a figure, which skews toward larger employers — treat it as a starting point for negotiation rather than a market rate.
This is one of the most accessible remote categories: many roles ask for no specific degree and train on the product. Familiarity with a helpdesk tool such as Zendesk or Freshdesk, a quiet home setup and a reliable connection are what listings screen on most often.
Remote hiring attracts a predictable set of scams. Treat these as warning signs: an interview conducted entirely over a chat app, any request for payment for equipment or training, an offer made without a video call, and pay far above the range for the title. A real employer will have a careers page you can find independently — every job here links out to the original posting so you can check the source before applying.