Retirement Solutions Advisors·United States
This is a remote Remote Online chat specialist role at Retirement Solutions Advisors. The posting names CRM.
Written by GoWFHJobs from the details in this posting. It states only what the posting supports — where a fact was not stated, it is not mentioned.
Responsibilities: Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate Crete relationships with new customers to better understand and achieve their needs Respond to the customer questions, inquiries, requests and problems accurately, concisely and appropriately Promotes interest in client products and services Consistently achieves established standards of the position Continually portray and project a positive and professional image. Provide administrative support to the customer service team May assist with overflow work and other duties as needed Promotes interest in client products and services Consistently achieves established standards of the position Continually portray and project a positive and professional image Provide administrative support to the customer service team May assist with overflow work and other duties as needed This position is also a remote position in which you will be working from home Requirements: High school diploma or equivalent. Experience in customer service. Strong telephone etiquette. Familiarity with CRM tools. Excellent communication skills. Ability to manage multiple tasks at once. Ability to adapt to different personalities. All your information will be kept confidential according to EEO guidelines. The “right fit” must be determined with care. Our extensive knowledge of the legal and regulatory environment assures our client’s plan design and operation will meet these requirements. We draw on this same knowledge base to provide our clients with ideas and strategies for maximizing plan contributions and asset accumulation. Originally posted on Himalayas
Extract from the original listing, supplied via Himalayas. The full description is published by the employer — open the original posting to read it in full.
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