Project Manager

About the role

WE’RE LUMA HEALTH. Needing healthcare can be hard — getting care shouldn’t be. We built Luma Health because we are all patients. We believe it should be easy to see and connect with our doctor. To get the care we need, when we need it. So, we’ve created solutions to fix this problem. Our technology makes messaging easier, scheduling appointments more efficient, and it modernizes care delivery from beginning to end. The Role: Project Manager We are seeking a highly organized, proactive, and empathetic Project Manager to join our Delivery team at Luma. In this role, you will act as the central point of contact for our customers during implementation, ensuring a seamless and impactful experience without stepping into solution design or technical architecture. As a Project Manager, your primary responsibility is to drive successful project execution from kickoff through go-live and transition. You will work in close partnership with our Solution Consultants—who are responsible for system configuration and solution design—to ensure the delivery of value-driven solutions that align with our customers’ goals. Your focus will be on managing timelines, resources, risks, and stakeholder communication throughout the implementation lifecycle. You will lead customer engagements with clarity and confidence, proactively managing expectations, surfacing risks, and maintaining alignment across internal and external teams. You are a strong relationship builder who knows how to facilitate cross-functional collaboration and guide stakeholders at all levels, including executive leadership. Key Responsibilities: Serve as the project owner and main customer liaison throughout the implementation process, ensuring clear communication and alignment from kickoff through post-go-live support. Partner with Solution Consultants and Technical teams—without leading design—to ensure the customer receives a solution aligned with their business needs. Manage project scope, timeline, milestones, and risks, ensuring on-time, high-quality delivery of the Luma platform. Drive effective stakeholder engagement across internal teams (Sales, Customer Success, Engineering, and Product) and customer organizations. Proactively identify and resolve project blockers, escalate issues as needed, and keep all parties informed with regular status updates and reporting. Lead project meetings and customer touchpoints, fostering strong relationships and high levels of customer satisfaction. Champion delivery process improvements and help evolve project management frameworks to enable scalable and repeatable success across customer engagements. Ensure alignment with standard methodologies, delivery processes, and documentation protocols. About You: Proven track record of delivering complex enterprise implementations, ideally in healthcare or other regulated industries. Exceptional communication, facilitation, and relationship-building skills across technical and business audiences. Comfortable leading multiple projects simultaneously with a high degree of autonomy. Adept at navigating ambiguity and bringing clarity through structured planning and execution. Strong problem-solving skills focused on removing delivery roadblocks (not designing solutions) and keeping projects on track. Familiarity with implementation best practices and lifecycle management for SaaS platforms. Strong presentation skills; able to effectively present a point of view and clearly articulate the rationale to a variety of partners Strong communication skills, both written and verbal; able to optimally develop materials that are appropriate for the audience Bachelor’s Degree or related field What Would Set You Apart: Experience working in a growing start-up Experience working in healthcare We Take Care of You! Competitive Health Benefits: Luma Health covers 99% of the employee and 85% of the dependent premium costs. Work Life Balance Flexible Time Off Wellness Programs Discounted Perks 401(k) and Company Equity Don’t meet every single requirement? At Luma Health we are dedicated to building an inclusive workplace so if you’re excited about this role but your past experience doesn’t align with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Luma Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We believe in order to thrive, businesses need a diverse team and leadership. We welcome every race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Everyone is welcome here. Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Luma also include stock options + benefits (including medical, dental, and vision.) Pay Range: $80,000—$90,000 USD Note: we have been made aware of individuals fraudulently claiming to represent Luma Health recruiting. Please note that you will never be asked to submit payment or share financial information to participate in our interview process. All emails from Luma Health will come from “@lumahealth.io” email addresses. Any emails from other email addresses are scams. If you suspect that you’ve been contacted by a scammer, we recommend you cease all communication with the scammer and contact the FBI Internet Crime Complaint Center. If you’d like to verify the legitimacy of an email you’ve received from Luma Health recruiting, forward it to [email protected].