Placement Support Intern (Fully Remote)

About the role

About Virtual Internships We're on an ambitious and challenging mission to provide guaranteed internships to anyone, anytime, anywhere - no one else is doing this at our scale! Regardless of background, major, location, or career field, every student can gain invaluable experience at innovative companies worldwide, significantly enhancing their employability and career readiness. Trusted by universities, governments, foundations, and online education institutions, we’re transforming learners' lives globally. Our growth and impact have been recognized globally: $14.3million Series A fundraise announced in September 2022, with investors including Hambro Perks, Sequoia India & Surge, Arsenal Growth, Kaplan, and Ascend Vietnam Ventures Ranked 20th out of 13,000 organizations to “Escape To in 2023”Featured as a Top 100 EdTech Startup by HolonIQ in 2021, 2022, and 2023 Rated as a Top 50 Rising Startup by Tech in Asia in 2022 Remote-first with 100+ employees across 20+ countries globally B2B EdTech product, trusted by 100+ universities, 10,000+ interns, and 14,000+ companies We believe candidates should have a clear view of how we work before deciding to apply. Explore ourVI-P Guideto learn more about our values, how we operate, how we design our packages, and what it’s like to work at Virtual Internships . Your Role This is a frontline support internship. You'll spend most of your time on calls and in the help desk, helping interns from around the world get the most out of their Virtual Internships placement. Virtual Internships places students and graduates into remote internships with host companies across the globe. Our Placement Success Advisor (PSA) team supports those interns while they're on the job: checking in, solving problems, and stepping in when something isn't working. As a Placement Support Intern , you'll join that team. If you enjoy talking to people, like being the person who sorts things out, and want to learn how a global operations team really works, this role is for you. To be upfront: this is not a strategy or project role from day one. Project work comes later, once you're confident in the core role. In a typical week you might calm a nervous intern in their first week, untangle a scheduling mix-up between an intern and their supervisor, and spot early signs that an internship is going off track. This is a 3-month, unpaid internship focused on providing you with hands-on experience in a process-driven role focused on reliability, organisation, and attention to detail. You will work within clearly defined systems and procedures, with support and training provided throughout the internship. What You'll Be Doing The role is expected to be 25 - 30 hours per week , with availability to attend required sync meetings.You'll start supported and build up to working independently. Once you're confident in the core role, you can take on operational project work. Week 1: Learn. Shadow calls, learn our tools, and handle simple tickets with review. Weeks 2-3: Co-lead. Run calls with a PSA alongside you and manage tickets with spot checks. Weeks 4 +: Own. Run your PSAs' calls and some tickets, with a weekly check-in with your manager. From around week 5: Grow. If the core role is going well, you'll take on project work such as improving our processes, frameworks, and team guides. Project work is earned, not guaranteed. It's added on top of the core role, not instead of it. Who We're Looking For We care more about how you communicate and follow through than about your degree or past job titles. You'll fit well if you: Speak and write clear, natural English, and adjust your tone to whoever you're talking to Stay warm and calm when someone is confused, stressed, or frustrated Genuinely enjoy talking to people, including on repetitive, everyday calls Do what you say you'll do, and tell someone early when you can't Are comfortable learning new tools and working remotely with a global team It's a bonus if you have: Experience in customer service, student support, tutoring, peer mentoring, or a similar people-facing role Experience working or studying across cultures or time zones This probably isn't the role for you if you're mainly looking for strategy, research, or project work. We'd rather you know that now. What You'll Gain Real Operational Experience You will contribute to live internship operations supporting interns and host companies globally. Professional Systems Exposure Gain hands-on experience using operational and customer success tools used across global organisations. Structured Development Receive regular feedback, defined expectations, and clear workflow training throughout the internship. Professional Reference Successful completion of the internship will include a professional reference supported by documented performance and contribution. Equality & Diversity Virtual Internships is an equal opportunity employer, committed to equality and diversity amongst both our employees and prospective applicants. We ensure all applicants are treated equally and fairly throughout our recruitment process. Originally posted on Himalayas