Outcess·Nigeria
This is a remote Customer Service Representative role at Outcess. The posting names Ticketing, Phone Support, CRM and Excel.
Written by GoWFHJobs from the details in this posting. It states only what the posting supports — where a fact was not stated, it is not mentioned.
Job Overview: We are seeking a skilled Customer Service Representative to join our team remotely and play a crucial role as a key point of contact between our company and its customers, ensuring a smooth and positive experience for all clients. Ideal Candidate: The ideal candidate will have strong communication skills, a problem-solving approach, and a genuine passion for customer satisfaction. Key Responsibilities: Respond to incoming calls and emails, providing accurate, prompt, and helpful information to customers. Address and resolve customer inquiries, issues, and complaints efficiently to ensure a positive customer experience. Develop and maintain a deep understanding of company products, services and policies to provide informed support. Accurately input, update, and maintain customer information and account records in the system. Communicate clearly, professionally, and effectively with customers through verbal and written channels. Follow up with customers to ensure their concerns are fully resolved and provide additional support if needed. Collaborate with internal teams to escalate complex issues and ensure timely resolutions. Identify customer needs and recommend suitable products or services to enhance their experience. Maintain a high level of professionalism and empathy when interacting with customers. Adhere to company guidelines and customer service best practice to uphold service quality standards. Job Category: Customer Service Skill Sets Required / Preferred : Proven experience in a customer service role (call center, retail, or hospitality experience is an advantage) Familiarity with CRM (Customer Relationship Management) software and ticketing systems. Excellent verbal and written communication skills. Strong analytical skills to assess issues and provide effective solutions Quick decision-making in high pressure situations. Ability to build and maintain positive customer relationship Knowledge of online communication tools and remote support platforms. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Originally posted on Himalayas
Extract from the original listing, supplied via Himalayas. The full description is published by the employer — open the original posting to read it in full.
ActioNet · Newport, RI
Centene · USA
Axelon Services · Oriskany, NY
Adecco · Saint Louis, MO
DXC Technology · Nashville, TN